Refund Policy — furrake

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a refund, please contact us at furrake@gmail.com within 30 days of receiving your order, and let us know what went wrong. In most cases, we'll ask you for a photo or short video showing the issue — this helps us process your refund quickly and, due to shipping costs, you typically will not need to send the item back to us.

If your item arrived defective, damaged, or isn't working as expected, we'll either send you a replacement or issue a full refund, based on your preference.

You can always contact us for any return or refund question at furrake@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Change of Mind

If you simply changed your mind or the product wasn't what you expected, reach out to us within 30 days of receiving it and we'll work with you on a refund. We may ask for a photo of the item to confirm receipt before processing.

Exceptions / Non-Returnable Items

We do not accept returns or refunds on sale items or gift cards, unless the item arrived defective or damaged.

Exchanges

If you'd like a different item instead of a refund, just let us know at furrake@gmail.com and we'll do our best to accommodate the exchange.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. In this case, you'll need to contact us at furrake@gmail.com within 14 days of receiving your order, and we may request a photo or proof of purchase to process your refund.

Refunds

We will notify you once we've reviewed your request and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at furrake@gmail.com.